At Evolve Business Solutions, we always put our customers first. We endeavour to build working relationships with all our customers to ensure that a long-term partnership built upon trust and reliability is established. Managed print is just that – we manage all the office print production needs of your business so that you can get on with what you do best – looking after your own customers. Our services keep your business’ production efficient by saving you time and removing any stress from technical issues which may arise – we take care of everything for you.
We are here for you from day one and will help find the device that is perfectly suited to your individual printing requirements, then we look after you every step of the way from then on.
We provide and maintain customer service to the highest level during and after sales, with our customers supported by our expert in-house account managers and service engineers. Our ethos focuses on efficient diagnosis and first-time fixes, 98% of issues are resolved on the initial visit.
We understand the importance of your workplace printers and devices and how they need to be reliable and efficient for the running of your business. Our current response time is 3 working hours with a 98% first time fix rate.
We monitor your device’s output and toner cartridge levels remotely, so you don’t need to worry about running out. When your device is low on ink, we will send the replenishments to you, straight from our warehouse to avoid any downtime for your business.
Each of our customers have their own account manager, who is on hand to answer any questions they may have. We believe that having a consistent point of contact will help our customers feel comfortable and supported – something that we understand is very important when building trust.
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